Sumo Logic Cloud Flex Credit Overview

Cloud Flex Credits

Flex Pricing Supplemental

UPDATED: Sept 12, 2024

Sumo Logic Cloud Flex Credits (“Credits”) are available to Customer on Eligible Service Plans.

1. Sumo Logic Current List Price

   Calculation Methodology
   List Price Per Credit: (A) X (B) X (C)

   Example 1: Enterprise Suite, US deployment, Annual payment terms
   $0.25000 List Price Per Credit

   Example 2: Enterprise Suite, Global deployment, Quarterly payment terms
   $0.36000 List Price Per Credit = .25000 X 1.20 X 1.20

   (A)

   License Plan	List Price Per Credit (cents)
   Essentials	.15000
   Enterprise Operations	.21250
   Enterprise Security	.22500
   Enterprise Suite	.25000

   (B)

   Deployment Region	Uplift %
   United States of America	-
   United States of America - Federal	+ 10.00%
   Dublin, Ireland	+ 10.00%
   Montreal, Canada	+ 10.00%
   Tokyo, Japan	+ 20.00%
   Seoul, Republic of Korea	+ 20.00%
   Sydney, Australia	+ 20.00%
   Frankfurt, Germany	+ 20.00%
   Global	+ 20.00%

   (C)

   Payment Terms
   Fees for purchased subscriptions are paid in full at the start of the subscription term based on net 30-day payment terms. Alternative payment terms may be possible on an exception basis at the sole discretion of Sumo Logic. Incremental uplift charges are applied up to 30% above the base subscription + deployment region uplift calculations.

   (D)

   Sumo Logic Renewal Pricing Policy
   As in all aspects of our business, Sumo Logic prioritizes transparency and fairness when it comes to our renewal pricing policy, taking into account the continual product enhancements, investment in research and development, and escalating cost of services. Unless otherwise separately agreed to in writing by Sumo Logic, at the end of a customer's current Service Period, the net annual Subscription Service Fees shall increase by 12% for a 1-year renewal and by 9% per year for a 2-year (or greater) renewal.

2. Definitions

   1. Eligible Service Plans:

      “Eligible Service Plans” include:

      1. Essentials;
      2. Enterprise Operations;
      3. Enterprise Security; and
      4. Enterprise Suite.

   2. Product Variables:

      “Product Variable(s)” include:

      1. Continuous GB Ingest;
      2. GB Storage;
      3. Metrics;
      4. Tracing;
      5. Frequent GB Ingest;
      6. Infrequent GB Ingest;
      7. Infrequent GB Storage;
      8. Infrequent Search; and
      9. Cloud SIEM Enterprise.

      NOTE: Product Variable(s) vary based on Eligible Service Plan type.

   3. Deployment Regions:

      Multiple SaaS Service deployment regions (each, a “DR”) are available for Customer to choose from.

      Available DRs include:

      1. United States of America;
      2. United States of America (Federal);
      3. Montreal, Canada;
      4. Dublin, Ireland;
      5. Frankfurt, Germany;
      6. Sydney, Australia;
      7. Tokyo, Japan; and
      8. Seoul, Republic of Korea.

      Individual performance, optimization, and regulatory compliance obligations should be carefully considered prior to selecting a DR.

      Credit(s) (defined below) may be subject to uplifted Credit Burn Rate(s) based on the DR selected by Customer.

   4. Credit:

      1. A “Credit” means a pre-paid unit of value purchased by Customer from Sumo Logic which is consumed: (i) by Customer’s use of the SaaS Services; (ii) at the Credit Burn Rate(s), and for purposes of, enabling Product Variable specific UOM(s).
      2. A “Global Credit” means a Credit consumable in any DR that is not subject to uplifted Credit Burn Rate(s).

   5. Unit of Measure:
      Generally, a unit of measure (“UOM”) means:

      1. Gigabyte (“GB”);
      2. Scanned Gigabyte (“Scanned GB”); or
      3. Average Data Points per Minute ingested by the Services per Customer OrgID (“DPM”).

      However, the definition for each UOM may vary based on the specific Product Variable it is being applied to. Detailed definitions for all Product Variable specific UOM(s) are provided in the Product Variables and Credit Burn Rates section below.

   6. Credit Burn Rate:

      1. “Credit Burn Rate” means the number of Credits required to complete a Product Variable specific UOM.
      2. Credit Burn Rate(s) are set forth in the applicable Customer Order Form(s) and Credit Burn Rate utilization is available for review (and monitoring) via the “Admin” section of the SaaS Services by navigating to the “Account” page under the “Account Overview” tab.

3. Product Variables by Eligible Service Plan

   The following Product Variable(s) apply to the respective Eligible Service Plan(s):

   Product Variable	Eligible Service Plan
   	Essentials	Enterprise Operations	Enterprise Security	Enterprise Suite
   Continuous GB Ingest	✔	✔	✔	✔
   GB Storage	✔	✔	✔	✔
   Metrics	✔	✔	✔	✔
   Tracing	✔	✔		✔
   Frequent GB Ingest				✔
   Infrequent GB Ingest				✔
   Infrequent GB Storage				✔
   Infrequent Search				✔
   CSE GB Ingest			✔ (additional purchase required)	✔ (additional purchase required)
   Cloud SOAR				✔ (additional purchase required)

   CSE GB Ingest - Available as an additional purchase to the: (i) Enterprise Security; and (ii) Enterprise Suite package(s).

   Cloud SOAR - Available as an additional purchase to the Enterprise Suite package.

4. Product Variables and Example Credit Burn Rates

   Example Credit Burn Rates only; Customer's actual burn rate is set forth on the applicable Customer Order Form.

   Credit Burn Rate(s) are rounded to the nearest whole number as an aggregate utilization view via the administrative section of the SaaS service.

   1. Continuous GB Ingest; Frequent GB Ingest; GB Storage:

      Product Variable	UOM	Example Burn Rate
      Continuous GB Ingest	GB	25 Credits per UOM
      Frequent GB Ingest	GB	12 Credits per UOM
      GB Storage	GB	.05 Credits per UOM

      For Continuous and Frequent GB Ingest, “GB” is more particularly defined as a gigabyte of log data ingested by the SaaS Services per OrgID.

      Example: For Continuous GB Ingest, ingesting 10GB/day for 12-months requires 91,250 Credits (i.e. (25 Credits x 10GB/day) x (365 days) = 91,250 Credits).

      For GB Storage, “GB” is more particularly defined as a gigabyte of log data stored in the SaaS Services per OrgID.

      Example: For GB Storage, ingesting 10GB/day for 12-months and retaining that data for thirty (30) calendar days requires approximately 5,475 Credits (i.e. (10GB/day x 30 days retention) x (365 days) x (.05 Credits) = 5,475 Credits).

   2. Metrics:

      Product Variable	UOM	Example Burn Rate
      Metrics	DPM	10 Credits per UOM

      For Metrics, “DPM” is more particularly defined as the average Data Points per Minute (in one thousand increments) ingested by the SaaS Services on a daily basis per OrgID.

      Example: For Metrics, processing 5,000 DPM for 12-months requires 18,250 Credits (i.e. (10 Credits/1,000 DPM x 5,000DPM/day) x (365 days) = 18,250 Credits).

   3. Tracing:

      Product Variable	UOM	Example Burn Rate
      Tracing	GB	35 Credits per UOM

      For Tracing, “GB” is more particularly defined as a gigabyte of “tracing span data” ingested by the SaaS Services on a daily basis per OrgID.

      Example: For Tracing, ingesting 10GB/day for 12-months requires 127,750 Credits (i.e. (35 Credits x 10GB/day) x (365 days) = 127,750 Credits).

   4. Infrequent GB Ingest; Infrequent Log Storage; Infrequent Search:

      Product Variable	UOM	Example Burn Rate*
      Infrequent GB Ingest	GB	5 Credits per UOM
      Infrequent Log Storage	GB	0.05 Credits per UOM
      Infrequent Search	Scanned GB	2 Credits per UOM

      *Credit Burn Rate(s) are rounded to the nearest whole number.

      For Infrequent GB Ingest, “GB” is more particularly defined as a gigabyte of log data ingested by the SaaS Services on a daily basis per OrgID.

      Example: For Infrequent GB Ingest, ingesting 10GB/day for 12-months requires 18,250 credits (i.e. (5 Credits x 10GB/day) x 365 days = 18,250 Credits).

      For Infrequent Log Storage, “GB” is more particularly defined as a gigabyte of log data stored in the SaaS Services per OrgID.

      Example: For Infrequent Log Storage, ingesting 10GB/day for 12-months and retaining that data for thirty (30) calendar days requires approximately 5,475 Credits (i.e. (10GB/day x 30 days retention) x (365 days) x (.05 Credits) = 5,475 Credits)

      For Infrequent Search, “GB Scanned” is more particularly defined as a gigabyte scanned while running search queries against log data stored using Infrequent Log Storage.

      Example: For Infrequent Search, 1,000GB/day of Infrequent Logs being scanned at ingest twice daily for 12-months requires 730,000 credits (1,000GB of Infrequent GB Ingest scanned daily = 1,000 x 2 Credits/day (2,000 Credits) x (356 days) = 730,000 Credits).

      For Infrequent Search, “Data Scans” are measured in 5-minute intervals beginning every day at 12AM (Pacific Standard Time). For any Data Scan (or portion of a Data Scan) less than 5-minutes, the amount of data scanned will be calculated using a normalized distribution formula.

      Example: For a 3-minute Data Scan (or portion of a Data Scan), the total number of data scanned will be 3/5 (or 60%) of the total data scanned in that particular 5-minute interval.

   5. Cloud SOAR:

      Product Variable	UOM	Example Burn Rate*
      Cloud SOAR	Named User	Named User(s) X Daily Named User Credit Utilization

      *Credit Burn Rate(s) are rounded to the nearest whole number.

      For Cloud SOAR, “Named User” is more particularly defined as a unique “User” authorized in Customer’s instance of the SaaS Services to use (and access) Cloud SOAR. Named User(s) are configured on a Customer Org ID basis. “Daily Named User Credit Utilization” means the number of Credits specified in the applicable Order Form.

      Example: For Cloud SOAR, five (5) Named Users with a Daily Named User Credit Utilization of 274 Credits for 12-months requires 500,050 Credits (5 Named Users x 274 Total Daily Credit Utilization) x (365 days) = 500,050 Credits).
      

   6. Cloud SIEM Enterprise (“CSE”) GB Ingest; GB Storage:

      Product Variable	UOM	Example Burn Rate*
      CSE GB Ingest	GB	40 Credits per UOM
      GB Storage	GB	.05 Credits per UOM

      *Credit Burn Rate(s) are rounded to the nearest whole number.

      For CSE GB Ingest, “GB” is more particularly defined as a gigabyte of log data ingested by the SaaS Services per OrgID.

      Example: For CSE GB Ingest, ingesting 10GB/day for 12-months requires 146,000 Credits (i.e. (40 Credits x 10GB/day) x (365 days) = 146,000 Credits).

      For GB Storage, “GB” is more particularly defined as a gigabyte of log data stored in the SaaS Services per OrgID.

      Example: For GB Storage, ingesting 10GB/day for 12-months and retaining that data for thirty (30) calendar days requires approximately 5,475 Credits (i.e. (10GB/day x 30 days retention) x (365 days) x (.05 Credits) = 5,475 Credits).

5. EXCLUSION

   The Eligible Service Plans listed below are subject to the following exclusions:

   1. “Essentials” excludes:

      • Security PCI and Security specific application frameworks
      • Ingest budgets
      • Enterprise audit and logging
      • Search API
      • Cloud SIEM Enterprise
      • Cloud SOAR
      • Global Intelligence

   2. “Enterprise Operations” excludes:

      • Security PCI and Security specific application frameworks
      • Cloud SIEM Enterprise
      • Cloud SOAR
      • Global Intelligence

   3. “Enterprise Security” excludes:

      • Tracing
      • Cloud SOAR
      • Global Intelligence

Flex Pricing Supplemental Update

Sumo Logic Flex pricing is available to Customers on Eligible Service Plans.

1. Sumo Logic Current Manufacturer Suggested Resell Price (MSRP)

   Calculation Methodology

   MSRP Per Credit: (A) X (B) X (C)

   Example 1: Enterprise Suite Flex, US deployment, Annual payment terms
   $1.00 MSRP Per Credit

   Example 2: Enterprise Suite, Global deployment, Quarterly payment terms
   $1.44 MSRP Per Credit = 1.0 X 1.20 X 1.20

   (A)

   License Plan	MSRP Per Credit
   Enterprise Suite Flex	1.0

   (B)

   Deployment Region	Uplift %
   United States of America	-
   United States of America - Federal	+ 10.00%
   Dublin, Ireland	+ 10.00%
   Sydney, Australia	+ 20.00%
   Frankfurt, Germany	+ 20.00%
   Seoul, Republic of Korea	+ 20.00%
   Global	+ 20.00%

   (C)

   Payment Terms
   Fees for purchased subscriptions are paid in full at the start of the subscription term based on net 30-day payment terms. Alternative payment terms may be possible on an exception basis at the sole discretion of Sumo Logic. Incremental uplift charges are applied up to 30% above the base subscription + deployment region uplift calculations.

   (D)

   Sumo Logic Renewal Pricing Policy
   As in all aspects of our business, Sumo Logic prioritizes transparency and fairness when it comes to our renewal pricing policy, taking into account the continual product enhancements, investment in research and development, and escalating cost of services. Unless otherwise separately agreed to in writing by Sumo Logic, at the end of a customer's current Service Period, the net annual Subscription Service Fees shall increase by 12% for a 1-year renewal and by 9% per year for a 2-year (or greater) renewal.

2. Definitions
   1. Eligible Service Plans for Sumo Logic Flex:
      “Eligible Service Plans” include:

      1. Enterprise Suite Flex.

   2. Product Variables:
      “Product Variable(s)” include:

      1. Flex Log Storage

      2. Flex Log Upfront Search

      3. Flex Log Metered Search

      4. Data Forwarding

      5. Metrics;

      6. Tracing;

      7. Cloud SIEM Enterprise; and

      8. Cloud SOAR.

      NOTE: Product Variable(s) vary based on Eligible Service Plan type.

   3. Deployment Regions:

      Multiple SaaS Service deployment regions (each, a “DR”) are available for Customer to choose from.

      Available DRs include:

      1. United States of America;

      2. United States of America (Federal);

      3. Dublin, Ireland;

      4. Frankfurt, Germany;

      5. Sydney, Australia; and

      6. Seoul, Republic of Korea.

   4. Individual performance, optimization, and regulatory compliance obligations should be carefully considered prior to selecting a DR.

      Credit(s) (defined below) may be subject to uplifted Credit Burn Rate(s) based on the DR selected by Customer.

   5. Credit:

      1. A “Credit” means a pre-paid unit of value purchased by Customer from Sumo Logic which is consumed: (i) by Customer’s use of the SaaS Services; (ii) at the Credit Burn Rate(s), and for purposes of, enabling Product Variable specific UOM(s).

      2. A “Global Credit” means a Credit consumable in any DR that is not subject to uplifted Credit Burn Rate(s).

   6. Unit of Measure:

      Generally, a unit of measure (“UOM”) means:

      1. Gigabyte (“GB”);

      2. Scanned Gigabyte (“Scanned GB”); or

      3. Average Data Points per Minute ingested by the Services per Customer OrgID (“DPM”).

      However, the definition for each UOM may vary based on the specific Product Variable it is being applied to. Detailed definitions for all Product Variable specific UOM(s) are provided in the Product Variables and Credit Burn Rates section below.

   7. Credit Burn Rate:

      1. “Credit Burn Rate” means the number of Credits required to complete a Product Variable specific UOM.

      2. Credit Burn Rate(s) are set forth in the applicable Customer Order Form(s) and Credit Burn Rate utilization is available for review (and monitoring) via the “Admin” section of the SaaS Services by navigating to the “Account” page under the “Account Overview” tab.

3. Product Variables by Eligible Service Plan

   The following Product Variable(s) apply to the respective Eligible Service Plan(s):

   Product Variable	Enterprise Suite Flex
   Flex Log Storage	✔
   Flex Log Upfront Search	✔
   Flex Log Metered Search	✔
   Data Forwarding	✔
   Metrics	✔
   Tracing	✔
   Cloud SIEM Enterprise GB Ingest	✔ (additional purchase required)
   Cloud SOAR	✔ (additional purchase required)

4. Product Variables and Example Credit Burn Rates

   Example Credit Burn Rates only; Customer's actual burn rate is set forth on the applicable Customer Order Form.

   Credit Burn Rate(s) are rounded to the nearest whole number as an aggregate utilization view via the administrative section of the SaaS service.

   Flex GB Ingest; Flex Log Storage; Flex Search:

   Product Variable	UOM	Example Burn Rate
   Flex Log Storage	GB	0.05 credits per UOM
   Flex Log Upfront Search	Scanned GB	10 credits per UOM
   Flex Log Metered Search	Scanned GB	20 credits per UOM

   For Flex Log Storage a “GB” is defined as gigabytes of log data stored on the SaaS Services per each unique Customer Org ID. Total log data stored is any ingested log data, raw or enriched, stored in the SaaS Services.

   Example: For Flex Log Storage, ingesting 9.9GB/day and enriched with 0.1 GB/day resulting in 10 GB/day for 12 months and retaining that data for thirty (30) calendar days requires approximately 5,475 Credits (i.e. (10GB/day x 30 days retention) x (365 days) x 0.05 (Credits) = 5,475 Credits)

   For Flex Log Upfront Search, a “GB Scanned” is more particularly defined as a gigabyte scanned while running search queries against log data stored using Flex Log Storage.

   Example: For Flex Upfront Search, 1,000GB/day of Flex Logs being scanned at ingest once a day for 12 months requires 3,650,000 credits (1,000GB of log GB Ingest scanned daily = 1,000 x 10 Credits/day (10,000 Credits) x (356 days) = 3,650,000 Credits).

   For Flex Log Metered Search, a “GB Scanned” is more particularly defined as a gigabyte scanned while running search queries against log data stored using Flex Log Storage. Flex Log Metered Search activates once all Log Upfront search capacity is depleted and continues to consume search capacity at the metered rate until additional Log Upfront Search capacity is added to the SaaS subscription Service.

   Example: For Flex Metered Search, 1,000GB/day of Flex Logs being scanned at ingest once a day for 12 months requires 3,650,000 credits (1,000GB of log GB Ingest scanned daily = 1,000 x 20 Credits/day (20,000 Credits) x (356 days) = 7,300,000 Credits).

   For Flex Search, data Scans are measured in 5-minute intervals beginning every day at 12 AM (Pacific Standard Time). For any data scan less than 5 minutes, the amount of data scanned will be calculated using a normalized distribution formula.

   Example: For a 3-minute Data Scan the total number of data scanned will be 3/5 (or 60%) of the total data scanned in that particular 5-minute interval.

5. Data Forwarding:

   Product Variable	UOM	Example Burn Rate*
   Data Forwarding	GB Exported	0.5 credits per UOM

   For Data Forwarding, “GB” is more particularly defined as a gigabyte of data exported out from the SaaS Services per OrgID.

   Example: For Data Forwarding, Exporting 100GB out of the Sumo Logic Platform requires 50 credits (i.e. (0.5 Credit x 100GB exported) = 50 Credits).

6. Metrics:

   Product Variable	UOM	Example Burn Rate
   Metrics	DPM	10 Credits per UOM

   For Metrics, “DPM” is more particularly defined as the average Data Points per Minute (in one thousand increments) ingested by the SaaS Services on a daily basis per OrgID.
   Example: For Metrics, processing 5,000 DPM for 12-months requires 18,250 Credits (i.e. (10 Credits/1,000 DPM x 5,000DPM/day) x (365 days) = 18,250 Credits).

7. Tracing:

   Product Variable	UOM	Example Burn Rate
   Tracing	GB	35 Credits per UOM

   For Tracing, “GB” is more particularly defined as a gigabyte of “tracing span data” ingested by the SaaS Services on a daily basis per OrgID.
   Example: For Tracing, ingesting 10GB/day for 12-months requires 127,750 Credits (i.e. (35 Credits x 10GB/day) x (365 days) = 127,750 Credits).

8. Cloud SOAR:

   Product Variable	UOM	Example Burn Rate*
   Cloud SOAR	Named User	Named User(s) X Daily Named User Credit Utilization

   *Credit Burn Rate(s) are rounded to the nearest whole number.

   For Cloud SOAR, “Named User” is more particularly defined as a unique “User” authorized in Customer’s instance of the SaaS Services to use (and access) Cloud SOAR. Named User(s) are configured on a Customer Org ID basis. “Daily Named User Credit Utilization” means the number of Credits specified in the applicable Order Form.

   Example: For Cloud SOAR, five (5) Named Users with a Daily Named User Credit Utilization of 274 Credits for 12-months requires 500,050 Credits (5 Named Users x 274 Total Daily Credit Utilization) x (365 days) = 500,050 Credits).

9. Cloud SIEM Enterprise (“CSE”) GB Ingest; GB Storage:

   Product Variable	UOM	Example Burn Rate*
   CSE GB Ingest	GB	40 Credits per UOM
   GB Storage	GB	.05 Credits per UOM

   *Credit Burn Rate(s) are rounded to the nearest whole number.

   For CSE GB Ingest, “GB” is more particularly defined as a gigabyte of log data ingested by the SaaS Services per OrgID.

   Example: For CSE GB Ingest, ingesting 10GB/day for 12-months requires 146,000 Credits (i.e. (40 Credits x 10GB/day) x (365 days) = 146,000 Credits).

   For GB Storage, “GB” is more particularly defined as a gigabyte of log data stored in the SaaS Services per OrgID.

   Example: For GB Storage, ingesting 10GB/day for 12-months and retaining that data for thirty (30) calendar days requires approximately 5,475 Credits (i.e. (10GB/day x 30 days retention) x (365 days) x (.05 Credits) = 5,475 Credits).