MSSP ditches legacy solution for faster, modern SIEM

ark, a leading managed security service provider (MSSP) specializing in colocation, cloud, and security services, faced a critical need to modernize their security stack to better support enterprise clients and broaden their market reach. As ark moved upmarket, they recognized the need to reevaluate their security tools as their existing SIEM solution was falling short in several areas:

• Complex deployment
  The time-to-deploy was excessively long, which complicated client onboarding and operations.

• Missed detections
  There were instances of missed threat detections due to inadequate detection logic.

• Inefficient alerting
  The alerting mechanisms were unreliable, leading to missed or delayed threat notifications

• Slow incident response
  Incident response times were sluggish, partly due to the absence of SLAs with the previous vendor.

ark’s evaluation of Sumo Logic involved a rigorous months-long proof of value process where Sumo Logic’s capabilities were tested against four other vendors. Sumo Logic swiftly emerged as the standout choice.

Enterprise-grade security platform, purpose-built for MSSPs

As ark set goals to expand its national presence, one of the critical needs was a robust SIEM solution that could handle the complexities of managing multiple clients with diverse needs — all while maintaining top-notch security and efficiency. Sumo Logic's multi-tenancy and scalability features along with its API-centric platform proved to be the perfect fit. These MSSP-friendly capabilities set a strong foundation for ark's security services, enabling them to efficiently manage large volumes of data and seamlessly support multiple clients.

"As an MSSP, multi-tenancy and scalability are crucial for us in our security toolsets. Sumo Logic delivered on these fronts and more, allowing us to hit the ground running to effectively manage our growing client base," shared Deyo.

80% faster deployments

Time-to-deployment is a critical factor for ark, impacting both their business operations and customer satisfaction. Leveraging Sumo Logic's cloud-native architecture and API-centric platform, ark facilitated automated and script-based deployments, significantly reducing manual errors and accelerating client deployments. The out-of-the-box content, including pre-configured dashboards and detection rules, allows ark to better meet client needs from day one.

“With Sumo Logic, we reduced our deployment times from 70 days to 14 days or less, which is what drives our success. Sumo Logic's ease of deployment is a game-changer for our business, allowing us to quickly onboard clients and deliver value faster than ever before,” Deyo explained.

Maturing security operations

As ark’s security needs evolved, their previous SIEM tool couldn't keep pace. Sumo Logic's enhanced detection and response capabilities led to a 20-30% decrease in incident response time and a 15-20% improvement in productivity. This maturity in security operations empowers ark’s security team to provide better protection for their clients and focus on meaningful security tasks rather than noise.

"We outgrew our last SIEM tool, but I don't see that being an issue with Sumo Logic. The partnership has been excellent, and Sumo Logic has significantly contributed to maturing our security operations. We have confidence in Sumo Logic’s commitment to our success and look forward to continuing this journey together,” said Deyo.

Strong partnership and support

Choosing the right technology partner is crucial, and ark found a reliable ally in Sumo Logic. The partnership with Sumo Logic has been integral to the MSSP’s success, providing robust support and reliable SLAs that foster a strong working relationship. The ease of collaboration and the proactive engagement from Sumo Logic's team is particularly valuable in enabling ark’s security team to delight customers and focus on growth.

"It's hard to get these choices right but partnering with Sumo Logic is an easy choice for us," Deyo remarked. This trust and the high level of support ensures that ark can confidently move forward, knowing that their strategic goals are well-aligned with Sumo Logic’s capabilities.