82% less downtime: enhanced organizational efficiency with Sumo Logic

You have a business imperative to deliver exceptional customer experiences. Sadly, traditional monitoring and observation methods, which assume predictability, are no longer sufficient.

Data is outpacing budgets, forcing teams to leave valuable information behind, and creating significant visibility gaps. Additionally, telemetry data is siloed across various teams and platforms, each utilizing different tools and strategies to get the information they need. This fragmentation hinders collaboration and makes it difficult to deliver actionable insights. The troubleshooting experience is equally broken, requiring investigation and integration across multiple disparate platforms. This not only slows down issue resolution but also impacts the overall efficiency and effectiveness of IT operations.

To overcome unplanned downtime, organizational siloes, and tool sprawl, companies must shift their focus from passive monitoring to active observability. But how does an advanced observability platform like Sumo Logic help innovative businesses like yours thrive in an unpredictable environment?

A modern, log-centric view of observability

Observability is not just about monitoring—it’s about leveraging that data to drive business value and give companies the edge they need. The key to this is using logs, the atomic level of data, as the single source of truth to improve team collaboration and communication.

Teams can effectively collaborate on reliability issues without siloed data or variable collection strategies across cloud service providers, container orchestrators, third-party application services, and instrumented application code. This simple, unified approach not only reduces the risk of alert fatigue but also accelerates the mean time to identify (MTTI) and, consequently, the mean time to repair (MTTR), ensuring efficient issue resolution and impacting overall system reliability.

In a recent IDC white paper analyzing the impact of Sumo Logic, these observability and reliability improvements had tangible, quantifiable business impacts.

Reduction in unplanned downtime

According to IDC, companies using Sumo Logic saw an average of 82% reduction in unplanned downtime.

This improvement significantly enhances productivity and scalability, minimizing disruptions and ensuring smoother operational workflows. It enables teams to proactively analyze data in real-time. Additionally, organizations using Sumo Logic report substantial financial benefits. As the IDC explains:

Because companies experience greater confidence in the infrastructure and IT operations supporting their business efforts, organizations felt more comfortable introducing new products and/or applications

Sumo Logic customers can improve their productivity and generate additional revenue thanks to improved trust and reliability.

The benefits of faster troubleshooting

Troubleshooting teams often work behind the scenes to ensure that systems run smoothly and issues are resolved quickly. However, your efficiency can be hampered by fragmented tools and a lack of holistic visibility into the infrastructure and applications they manage.

Sumo Logic's observability platform gives you unprecedented advantages, a single pane of glass, for the entire spectrum of your application. With all this, troubleshooting teams can identify and address potential issues more efficiently, reducing downtime and improving overall system reliability. The benefits also expand to their overall response times as they deal with issues more quickly.

After adopting Sumo Logic, IDC’s research shows a 36% reduction in MTTI and 42% faster troubleshooting.

Overcoming organizational silos

Effective observability requires integrating diverse teams, including security, DevOps, site reliability engineering, platform engineering, operations, and development. This tight alignment with open communication and collaboration, as teams can work together using a single pane of glass, fosters better problem and incident management, enhancing business outcomes and overall customer experience.

One customer noted, “We’re seeing more capabilities through Sumo Logic because they’ve been able to have a more cross-team collaboration between development and security teams. As a result, the developers are more productive — by like 20%.”

This transition to Sumo Logic reduced maintenance costs and simplified data management, enhancing operational efficiency.

Plus, our combined security and observability solution is invaluable. It consolidates all data in one place, enhancing collaboration between security and development teams. As one user commented, “Having a combined security and observability solution with Sumo Logic is very valuable. It allows us to send all our data to one place for both purposes. The ability for our engineers across security and development teams to collaborate significantly improves productivity because they use the same tool.”

Final thoughts

Sumo Logic empowers organizations to enhance collaboration, reduce downtime, achieve financial savings, and boost productivity with proactive observability. By leveraging its advanced features, businesses can navigate the complexities of modern IT environments with confidence, ensuring sustained growth and success.

Explore how Sumo Logic observability strategy delivers business value. Read more in the IDC white paper where 376% ROI is only the beginning.